Empathetic service. Seamless support. Zero compromise.’

Your customers are everything. Let’s treat them like it.

You know how frustrating bad customer service feels—from chatbots that don’t understand you to holds that never end. As a founder, you won’t let that happen to your customers.

But as your e-commerce business grows, maintaining that personal touch is challenging. You care about giving every customer a great experience, but when you’re scaling and pulled in a million directions, there aren’t enough hours in the day. 

Your options? Outsource customer service to a generic call center, rely on a chatbot, or burn out trying to do it all yourself.

That’s where we come in.

We become part of your team—learning your products, speaking your community’s language, and treating every interaction with care. We don’t just answer questions— we strengthen and protect the reputation you’ve worked so hard to build. When you partner with our empathetic team, angry customers become advocates, negative reviews get reversed, and you get your time back to focus on growth.

What you’ll love about working together

Empathetic service

When your customers reach out, they get real people who care about solving their problems, not chatbots that waste their time. We understand, empathize, and follow up personally—transforming upset customers into loyal fans who tell everyone how amazing your service is.

Dedicated support

Our seamless support feels like an extension of your team. We learn your products inside and out, share valuable customer feedback to improve your offerings, and help you communicate proactively when issues arise—so you can focus on scaling your business.

Relationships that pay off

We build genuine customer relationships that strengthen your business. With round-the-clock support that protects your Amazon seller status and personal care that turns negative reviews around, every interaction leads to lasting loyalty—increasing customer lifetime value and long-term revenue.

Get up and running in 2 weeks.’

  • 1. Book a Call

    We’ll spend 30 minutes learning about your products, customers, and support needs, then create a custom plan that works for your business.

  • 2. Build your team

    (2 Weeks)

    We dive deep to get to know your community, test your products, and understand what makes your brand special. You work directly with our empathetic team to build a system that fits.

  • 3. Make it seamless

    (2–3 Months)

    Through weekly check-ins, we refine your workflow until it feels seamless. We'll work on your existing platforms or help you streamline if you're juggling multiple inboxes.

  • 4. We’ll take it from here

    (Ongoing)

    Our hand-picked team takes over—trained to speak your language and care for your customers like you would. You'll get weekly reports on trends and feedback, so you stay connected without being tied to your inbox.

“Once I had Customer Connection implemented, it was off my plate.”

See how Helimix transformed customer service from a time drain into a growth engine—reversing negative reviews, building customer loyalty, and creating a brand valuable enough to attract acquisition.

See the Results

FAQs

  • We provide empathetic customer service for e-commerce brands. We become an extension of your team, handling every customer interaction with care while you focus on growing your business.

  • We're not a call center. You work directly with us to build a custom system, and we only hire empathetic people who genuinely love helping others. We learn your products inside and out, speak your community's language, and treat every interaction as a chance to build loyalty.

  • We love partnering with e-commerce founders selling physical products (often on Amazon and their own site) who care deeply about their customers but need help scaling their support without sacrificing quality.

  • Within 24 hours guaranteed—but usually much faster. We've averaged 4-hour response times over the past 3 years. We’re here for you and your customers around the clock, seven days a week.

  • Absolutely. We proactively track down customers who leave negative reviews (even when Amazon makes them hard to find), resolve their issues with care, and turn bad experiences into a positive story they can’t wait to share. Our clients have averaged 5 review reversals per week.

  • Yes! After positive interactions, we send customers a direct link to leave a review. For our average client, we typically send 200+ review requests per week and have generated an average of 10 new 5-star reviews per week.

  • We build your entire support system: creating workflows, training your team, identifying product issues from customer feedback, and providing weekly reports on trends, complaints, and opportunities for improvement.

  • We customize packages based on your needs—starting with dedicated management and your first customer service rep, then scaling as you grow. We'll discuss the right fit during your consultation.

  • Absolutely. We love growing with our partners, whether that means adding more reps, multilingual support, or expanding to new channels.

  • Yes—you get a dedicated team that learns your business inside and out, plus direct access to us for ongoing support and strategy.

  • We start with a 6-month contract (because it takes time to learn your business and build the right system), then move to a rolling 3, 6, or 12-month contract.

  • Book a free 30-minute consultation with us. We'll discuss your products, customers, and support needs, then create a custom plan that works for your business.

Ready to scale without the stress?

You shouldn’t have to choose between growth and great customer service. Book a free consultation and see how we create customer experiences people want to talk about—starting in just 2 weeks.

Book a Call